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First, repack the item with all the tags still attached.
Then, stick the returns label found on your delivery note over your address on the bag.
Finally, post it off! Make sure you get proof of postage and keep it safe!.
If you need to return something, make sure all the tags are on, and the item is exactly as you received it. You need to get it back to us within 14 days from the date on your dispatch note. For those in Australia, New Zealand, America or Canada, you've got 30 days from the date on your dispatch note. For hygiene reasons, pierced jewellery is non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal in tact.
You can be assured that shopping with EShopInn is safe! We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
Once you've placed your order, you will be directed to an order confirmation message, which will contain your order number. This information will also be emailed to you, but it could take up to 30 minutes to arrive in your inbox! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you. If an email does not appear to have been received, please check your spam folder.
We hope you’ll love everything you buy from EShopInn, but we promise a full refund if you’re unhappy with your purchase – just return your item(s) to us within 14 days from the date shown on your dispatch note. You can expect your refund 14 days from the date we receive your returned item(s), or, if you choose to send us proof of postage, from the day we receive evidence you’ve returned your goods and they’re on their way to our warehouse. Find out more about our hassle-free, 3 step returns policy here.For USA, Canada, Australia and New Zealand customers please return items within 30 days of the date shown on your dispatch note.For all other International customers, please return unsuitable items within 14 days of the date you receive the parcel.Bear in mind that pierced jewellery can’t be refunded for hygiene reasons. We also ask that lingerie and swimwear is tried on over your own underwear, with the seal in place. Your refund may be declined if you don’t follow our hygiene policy.Please also note: Goods that are damaged, or show signs of wear and tear, may result in deductions from your refund to make up for any value lost.
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